Frequently Asked Questions
Everything you need to know about shopping with Highstreet Outlet.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days. Express next-day delivery is also available for orders placed before 2 PM GMT.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply use the prepaid return label included in your package and drop it off at any authorized collection point.
Are your products authentic high-street brands?
Yes, we source genuine overstock and end-of-season clearance items directly from major high-street retailers to offer you premium quality at outlet prices.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to the UK, Europe, and North America. Shipping costs and delivery times vary depending on the destination country.